Frequently Asked Questions
Alzheimer’s Association AARP Community Resource Finder (communityresourcefinder.org) is a database of dementia and aging-related resources powered by Healthlinkdimensions®. The online tool makes it easy for people living with Alzheimer’s and other dementias, family caregivers and those involved in making care-related decisions to find local programs and services.
2. What are the type of resources I can find?
Community Resource Finder displays resources including, but not limited to:
- Alzheimer’s Association programs and events
- AARP programs and events
- Housing options
- Care at home
- Medical services
- Community services
3. Who can use Community Resource Finder and is there a cost?
Anyone who is in need of resources, including dementia and aging-related resources, is welcome to use Community Resource Finder for FREE.
4. Do I have to create an account to access resources?
No, you can search for any resources on the site without creating an account.
5. How do I perform a search?
All searches begin on the Home page. Clicking on the Search Button in the upper left corner of the menu will always return you to the home page to start a search.
Click on one of the six Section boxes to start your search.
The Conduct a Search screen will appear. The categories for the selected section will be listed. Click on the button next to the category. Only one category can be selected at a time.
Next enter the location of the providers or events by entering either the city and state abbreviation (Dallas, TX) or the zip code (5 digits only). You can press enter or click on the Search button in the bottom right corner of the Conduct a Search box.
The Search Results will be displayed. More information on the Search Results Page sections are located separately in the FAQs.
6. What is the relationship between the Alzheimer’s Association and AARP?
The Alzheimer’s Association and AARP are working together to ensure people living with Alzheimer’s and other dementias, and their families can easily access local resources, programs and support services.
7. Do the Alzheimer’s Association and AARP refer any agencies over others? Is there preferential treatment for any agencies in Community Resource Finder?
The Alzheimer’s Association and AARP do not endorse any of the agencies listed on Community Resource Finder and assume no responsibility for the services and advice provided by these companies or their associates. There are downloadable tip sheets designed to help you determine which service is the best fit for your situation.
8. Can I save a list of resources?
Yes, each resource has a Save button which allows you to save a list of resources. To view your list of saved resources click My List in the blue menu bar at the top of the page. To save your list of resources, click the View/Print Report button located on the My Community Resources page.
IMPORTANT: You must save the report to your device to ensure you do not lose your list of resources.
9. Can I share my list of resources with others?
Yes, to share your list of resources, click the Share Report button on the My Community Resources page. A Share Your Report box will open allowing you to send your list of saved items to yourself and others.
Simply enter:
- Your Name in the From box
- Your Email Address
- Click on the + ADD ANOTHER EMAIL button to include the email addresses of additional recipient(s). You can add up to 10 additional recipients.
- Subject line
- A customized message from you
- Confirm you are not a robot
Click the Send Message button to send your email and list.
A message indicating "Your email has been successfully delivered" will appear once the email has been sent.
10. Can I contact a provider directly from Community Resource Finder?
Yes, click on the CONTACT PROVIDER button located on the bottom left corner of the provider’s information on the search results screen, or on the bottom right corner of each provider detail listing.
11. Who should I contact if I have a question?
Click on the Help tab in the blue bar at the top of the Community Resource Finder page and select Contact Us. Here you can ask the Alzheimer’s Association a question about caregiving and Alzheimer’s, contact AARP and much more.
12. What is an Advanced Filters? How do I use it?
An Advanced Filters option helps to refine your search to improve your search results meet your
personal needs. Advanced Search options may include:
- Memory care provided
- Forms of Payment Accepted
- Living Space Options
- Personal Assistance Offered
- Specialized Care
- Languages spoken
13. How do I select Housing Options that provide memory care?
In the Advanced Filters, there is a filter for Memory care provided. Select Yes and the list will be filtered to only those Housing Options that provide memory care. If you want a list for all providers, select No or leave the option unselected.
14. What are my sort options for my search results?
The Search results can be sorted in the following ways:
- Best Match
- Distance (closest first)
- Name (a-z)
- Name (z-a)
15. What results are returned when selecting the Best Match sort option?
Best Match lists the providers with the most complete profile information first. By sorting this way, the viewer can quickly access and view profiles with the most useful information available at the top of the results. If multiple providers have the same amount of profile information completed, we list those in order of distance from their business address to the area being searched.
16. Where does Community Resource Finder get its information?
Community Resource Finder displays search results from several data sources, including Alzheimer’s Association chapters, AARP and HealthlinkDimensions. Additionally, the Alzheimer’s Association and AARP invite providers to complete and update profiles for selected categories.
It is the responsibility of the company to provide as much detail as possible to help the public learn more about their services, and to keep the information updated and accurate.
17. How often does data get updated to Community Resource Finder by the Alzheimer’s Association, AARP and HealthlinkDimensions?
Data from all three sources are updated daily.
18. Who has access to the listings in Community Resource Finder?
While the Alzheimer’s Association and AARP license data from Healthlinkdimensions, the Association does not review this information or maintain it. HealthlinkDimensions aggregates and maintains basic information about licensed senior service providers in the U.S. from several hundred sources at the federal, state, and local levels as well as through senior service membership organizations. Basic information about non-licensed providers is collected from private sources. Detailing information is collected when senior service providers complete a free Provider Profile, outlining the care and services they offer. Providers are invited to maintain their listing’s information.
19. Who do I contact if provider information is out of date?
Companies are invited to keep an accurate and up to date profile. Companies can provide as much detail as possible to help the public learn more about their services, and to keep the information updated and accurate.
If you are a provider and find your information is out of date, click here or on the Provider Support button in the upper right corner to claim your profile, so you can update your information.
If you are not a provider, but know that information is out of date, please click here to contact our support team. Include as much information as possible in your request.
20. What can I do if I feel like one of the long-term care facilities listed in Community Resource Finder may not be treating my loved one well?
We encourage you to report your concerns to the management of that provider and consider reaching out to the National Long-Term Care Ombudsman Resource Center (NLTCORC) to report any unpleasant and frightening experience you had with a provider. NLTCORC will connect you to the appropriate person to address your concerns. You can find your local ombudsman here.
If the person you are caring for has Alzheimer’s or another dementia, you can also call the Alzheimer’s Association’s 24/7 Helpline anytime at 800.272.3900, and a care consultant can review your experience and assist you with finding alternative care or support.
We know that finding quality care is of the utmost importance and assessing options can be complicated. We created Community Resource Finder as a tool to help sort and navigate the listings, but it does not serve as a recommendation. In fact, the Alzheimer's Association and AARP do not endorse any of the providers listed. The information contained in Community Resource Finder is thought to be reliable, but is not guaranteed to be accurate. It is compiled from provider descriptions of their own services as well as other public data sources.
You can also contact Eldercare Locator, a public service of the U.S. Administration on Aging, at 1.800.677.1166.
21. What is a Dementia Diagnostic Center?
Dementia Diagnostic Center is an Association created category therefore; HealthlinkDimensions does not review or maintain this data, the Association does. In order to be considered a Dementia Diagnostic Center the provider meet the following criteria 1) have expertise in diagnosing dementia AND 2) have at least two of the following types of specialists onsite; geriatrician, geritric psychiatrist, neurologist, or neuropsycholotist.
22. How can a provider be listed as a Dementia Diagnostic Center in CRF?
Chapters should refer providers who meet the criteria of a Dementia Diagnostic Center to the Provider Support Page to submit their request be considered for placement in this category.
23. How do I report a website issue?
If you are experiencing an issue with the website (but not with a specific provider), click here for contact information.
The Alzheimer’s Association and AARP do not endorse any of the providers listed here. The information contained in the Community Resource Finder is thought to be reliable but is not guaranteed to be accurate. It is compiled from provider descriptions of their own services as well as other public data sources and is subject to change without further notice.
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